Shipping Policy

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next available business day.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer than usual.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time may vary depending on your location and the shipping method selected.

• Domestic Orders: Approximately 3–7 business days.
• International Orders: Approximately 7–15 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions, customs, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout based on the delivery location, order size, weight, and applicable shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.

You can use the tracking information provided by the courier to monitor the status of your shipment.

5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

Although we work with reliable shipping partners, delays can sometimes occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact our customer support team with your order details so that we can assist you.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible after delivery.

We may request photographs or other information regarding the damaged package and products to help us investigate the issue with the shipping provider.

8. International Shipping

For international orders, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs clearance may also cause additional delays that are outside our control.

9. Delivery Attempts

The courier may make multiple delivery attempts depending on the destination and local courier policies.

If the customer is unavailable or fails to accept the package, the shipment may be returned to the sender. Additional shipping charges may apply for re-delivery.

10. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Address changes may not be possible once an order has been dispatched.

11. Non-Delivery

If you have not received your order within the expected delivery period, please contact us with your order number and registered contact details. We will work with the shipping provider to investigate the shipment.

12. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team through the contact information provided on our website.